Leveraging capabilities for digitally supported process improvement: a framework for combining Lean and ERP

Purpose Enterprise resource planning (ERP) and Lean are both widely used approaches to business process improvement. However, research is limited on their interactions when implemented in combination, leveraging the advantages of both. The purpose this paper propose a generic framework for implementing ERP combination develop digitally supported improvement capability improved competitiveness. Design/methodology/approach Principles elements were derived from extant literature subsequently applied as input solution incubation using design science (DSR) five-year case study. Study results learnings enabled refinement development digital capabilities. Findings presents study narrative proposes based by ERP. delivers tangible productivity quality improvements deployed, an increase continuous capability. Originality/value This provides novel set guidelines SMEs and/or service companies improve excellence. contributes scientific providing insights how operations can integrate methods, digitalize streamline processes organization build